Apointment
Support Process
Introduction
Between You and Me Seva offers a confidential one to one support at SEVA practice or at the client home. This service is especially for those who prefer to reach out for support in person. This service is available to those who live near SEVA surroundings. Our support workers are happy to meet up with the client for lunch, coffee and can arrange to go for walks with yourself. If need to be, we can assist the client to their appointments e.g. GP, hospitals and others.
Telephone and online service is also available. The service can be provided in the comfort of the client own home.
SEVA’s trained one to one support workers are on hand to provide information on general matters, such as welfare rights as well as advocacy service to individuals and families. They are also there to listen to your problems and help you deal with your emotional issues. This service enables the client to achieve independence as far as possible in all areas of your life.
Supervision
In accordance with SEVA policy, our support workers are in regular supervision to ensure that they are providing an effective professional service, and that good practice is maintained and enhanced for the well-being of the client.
First Session Assessment
The assessment can be carried out by the Support worker or another member of staff.
Points to note
Our One-to-One, Telephone and Home Visits Support, operates same as the one-to-one support service (Please refer to Support Process).
Introduction for Support
Clients have the opportunity to receive an introduction to support with the support worker by telephone.
Guidance
- Each session is one hour’s duration.
- Sessions can run every week, every fortnight, or every month depending on the client’s needs.
- You will be asked to complete an evaluation form once the client has completed all their sessions.
Hospital Visits
- If the client requires for the support worker to visit them in the hospital, this can be arranged with the support worker.
- If the client wishes for the support worker to discuss personal matters with the doctors or nurses, this can only be done with written consent from the client or from an authorised family member. This consent form will be provided by the support worker.
Appointments and Where Will the Sessions Take Place
- All sessions are booked by appointment only.
- All sessions will take place at the location agreed with the client.
What happens if a client is not comfortable with their sessions?
If the client is not comfortable with the sessions, please discuss this with your support worker during your session time, in order for a mutual agreement to be reached as to the way forward.
Confidentiality
- Confidentiality will be maintained; however, we will review this if we have cause for concern for the safety and welfare of an individual or others.
- If this does occur, we will attempt to continue with the sessions.
- It will be the client’s responsibility to ensure that confidentiality is maintained If the sessions are taking place in their private home.
- The client has the choice for a family member to sit in on the sessions.
- From time to time, if the client wishes for your support worker to give feedback to the family members, this also can be done with the client consent.
- Any form of verbal or physical aggression towards the support worker will not be tolerated, emergency service will be called, i.e. the police and names and contact details will be given. This will be done automatically without informing you.
Clients Benefits
- If you decide to commence support, you agree to follow the guidelines above.
- If you require any clarification, please do not hesitate to contact us.
How Much Does It Cost?
- All fees depend on the outcome of the assessment and what support package is beneficial for the client.
- From time to time, services may be available free of charge, depending on the organisation that makes the referral.