Between You & Me SEVA Ltd

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Apointment

Counselling Process

Between You and Me Seva Counselling and Support Service Counsellors are British Association for Counselling and Psychotherapy (BACP) registered and abide by The Ethical Framework for the Counselling Professions. This ensures that the counsellor maintains confidentiality and works ethically and safely for the benefit and welfare of the client.

Supervision

In accordance with BACP policy, our Counsellors are in regular Supervision to
ensure that they are providing an effective professional service and that good practice is maintained and enhanced for the well-being of the client.
Confidentiality will be maintained.

What is Counselling?

Among other things, Counselling and therapy are about creating possibilities in our lives.

  • Counseling provides a safe and confidential space to enable clients to explore
  • It is a place to be listened to and obtain support.
  • A place to work on our fears and anxieties and how these affect our life and relationships

Introduction/Assessment

Our counseling process begins with an introductory session where clients can connect with a counsellor by phone. This allows for a comfortable introduction to the service and a chance to discuss initial concerns. The process includes an assessment to understand individual needs and tailor support. Our goal is to provide
a safe, confidential environment for clients to explore their challenges and achieve
their goals.

Guidance

  • Each session will last a duration of one hour
  • The client will receive six sessions overall.
  • Upon completion of the sixth session, a review will take place.
  • If the review indicates that further sessions are required, then further two sessions will be offered.
  • Once all sessions are completed, the client will be asked to complete an evaluation form to give their views on the counselling service they have received.

Confidentiality

  • Confidentiality will be maintained; however, a review will take place, this there are any cause for concern for the safety and welfare of an individual or others.
  • If this does occur, we will strive to continue with the sessions.
  • Any form of verbal or physical aggression towards the counsellor/ Assessor will not be tolerated, emergency service will be called, i.e. the police and names and the client’s contact details will be shared. This will be done automatically without informing the client.

What happens if a client is not comfortable with their sessions

  • If the client is not comfortable with the sessions, please discuss this with your counsellor during your session time, in order for a mutual agreement to be reached as to the way forward

Appointment and where will the sessions take place

  • Counselling sessions will be by appointment only.
  • The sessions will take place at location agreed with the clients.
  • All client privacy and confidentiality will be maintained.

What happens if the client or counsellor cancels?

  • Any cancellations must be made four hours prior to the appointments, otherwise, a fee will apply
  • The counsellor will give the client four hours’ notice in advance by telephone for cancellation, except in exceptional circumstances, i.e., where it becomes beyond the counsellor’s control.

Fees

Our transparent fee structure ensures affordability and flexibility for all services. From one-to-one counselling to combined therapy, we offer various options tailored to your needs. Cancellations and emergency appointments are handled with care to prioritize your well-being. 

Points to note

  • Our One-to-one counselling /Telephone Counselling/Couple Counselling and Counselling over Zoom, operates same as one-to-one counselling.

Clients benefits

If you decide to commence counselling, you agree to follow the guidelines above. If you require any clarification of the guidelines, please do not hesitate to contact us