Apointment
Counselling Process
Our counseling process provides a structured, confidential space for personal growth and support, tailored to meet individual needs.
Counselling
Our counseling process begins with an introductory session where clients can connect with a counsellor by phone. This allows for a comfortable introduction to the service and a chance to discuss initial concerns. The process includes a assessment to understand individual needs and tailor support. Our goal is to provide a safe, confidential environment for clients to explore their challenges and achieve their goals.
Assessment
- Assessment can be carried out by the counsellor or another trained member of staff and can last up to forty-five minutes.
- If the counsellor is carrying out the assessment this will be done at the beginning of the client’s first session.
- The client will be asked to complete a short agreement confirming that the client understands and will adhere to the conditions set out in the information provided.
Guidance
- Each session will last a duration of one hour
- The client will receive six sessions overall.
- Upon completion of the sixth session, a review will take place.
- If the review indicates that further sessions are required, then further two sessions will be offered.
- Once all sessions are completed, the client will be asked to complete an evaluation form to give their views on the counselling service they have received.
What happens if a client is not comfortable with their sessions
- If the client is not comfortable with the sessions, please discuss this with your counsellor during your session time, in order for a mutual agreement to be reached as to the way forward
Confidentiality
- Confidentiality will be maintained; however, a review will take place, this there are any cause for concern for the safety and welfare of an individual or others.
- If this does occur, we will strive to continue with the sessions.
- Any form of verbal or physical aggression towards the counsellor/ Assessor will not be tolerated, emergency service will be called, i.e. the police and names and the client’s contact details will be shared. This will be done automatically without informing the client.
Appointment and Where Will the Sessions Take Place
- Counselling sessions will be by appointment only.
- The sessions will take place at location agreed with the clients.
- All client privacy and confidentiality will be maintained.
What Happens if the Client or Counsellor Cancels?
- Any cancellations must be made four hours prior to the appointments, otherwise, a fee will apply
- The counsellor will give the client four hours’ notice in advance by telephone for cancellation, except in exceptional circumstances, i.e., where it becomes beyond the counsellor’s control.
Fees
Our transparent fee structure ensures affordability and flexibility for all services. From one-to-one counseling to combined therapy, we offer various options tailored to your needs. Cancellations and emergency appointments are handled with care to prioritize your well-being.