Support Service for Individuals

What is Support Service for Individuals?

Between You and Me Seva offers a confidential one to one support service especially for those who prefer to reach out for support in person. Our one to one support service is available for those who live near SEVA. The service can be provided in the comfort of your own home
SEVA’s trained one to one support workers are on hand to provide information on general matters, such as welfare rights as well as advocacy service to individuals and families. They are also there to listen to your problems and help you deal with your emotional issues. This service enables you to achieve independence as far as possible in all areas of your life
• Our support workers are happy to meet up with you for lunch, coffee and can arrange to go for walks with yourself. If need to be, we can assist you to your appointments e.g. GP, hospitals and others

Points to Note and Understand
• A referral assessment form needs to be completed and emailed back to us before the session commences
• A full session will not be provided if you do not attend your appointment on time, but full hour fee will apply
• For your first session, confirmation on attending your appointment before 24 hours of your appointment is necessary
• In your first session, you will be asked to sign a short agreement to indicate you understand and agree to go by everything as set out in this information
• All clients on benefits should provide evidence before session commences
Introduction for Support
• Prior to commencing Support, you have the opportunity to receive an introduction to support free of charge for ten to fifteen minutes by telephone
Supervision
• In accordance with SEVA policy, our support workers are in regular supervision to ensure that they are providing an effective professional service and that good practice is maintained and enhanced for the well-being of the client

First Session Assessment

• The assessment can be delivered by the Support worker or another trained member of staff
• If assessment is delivered by another member of staff, this session will not be classed as a Support session
• The outcome of the assessment will be given at the end of the session

Guidance

• Each session is one hour’s duration
• Sessions can run every week, every fortnight or every month depending on your needs
• You will be asked to complete an evaluation form once your sessions come to an end, this will enable us to better our service

What happens if a Client is not Comfortable with their Sessions?

This should be discussed with your support worker during your session time, in order for a mutual agreement to be reached as to the way forward

Confidentiality

• Confidentiality will be maintained, however we will review this if we have cause for concern for the safety and welfare of an individual or others
• If this does occur, we will attempt to continue with the sessions
• Any form of verbal or physical aggression towards the support worker will not be tolerated, emergency service will be called, i.e. the police and names and contact details will be given. This will be done automatically without informing you
• You have the choice for a family member to sit in on the sessions
• From time to time, if you wish for your support worker to give feedback to the family members, this also can be done with your consent

Where will the Support Sessions take place?

• Sessions will take place at SEVA’s practice, it will be a comfortable room where your privacy and confidentiality will be maintained

APPOINTMENTS

• All sessions are booked by appointment only

Cancellations / Reschedule
• Must be made four hours prior to the appointments otherwise a fee will apply (please refer to fees page)
• If you choose not to rebook your next session, a kind reminder will be sent out to you either by text, email, letter or a phone call. Within seven working days from the time we notify you, you will need to make the payment
What happens if Support Worker cancels?
• The Support worker will give you 24-hour notice in advance for cancellation either by telephone or text message, except in exceptional circumstances, i.e. where it becomes beyond the Support worker’s control
Emergency Appointment for less than 48 hours
• This is for those who require an appointment within 48 hours
• All payments should be made into our account before each session takes place
• If payments are not made, the support worker is unable to see you

How much does it Cost?

Payment Method: Cash, Bank Transfer and Paypal Payments

Full/ Part Time Employment
£30
Hour

First Session £40
First 2 Hours
-

Benefits
£15
Hour

First Session £35
First 2 Hours
(Subject to Evidence)

Pensioners
TBD
Discussed & Agreed At First Session

Subject to the Service they require
-

Emergency (48 Hours)
£50
Hour

Thereafter standard hourly fee will apply
-

Cancellation

Cancellation/ Reschedule fee for not canceling before 4 hours of appointment time - £10
Emergency cancellation fee for not canceling before 4 hours of appointment - £50

Invoices

Invoices are only issued for support clients, for visiting SEVA practice/ home visits
• Invoices will be sent out on the 20th of each month and payments should be made into our account by the 28th. If the 20th falls on a weekend, the invoice will then be sent out on the Friday before
• Account details will be provided once you have spoken to your support worker

Clients Benefits

If you decide to commence counselling, you agree to follow the guidelines above. If you require any clarification, please do not hesitate to Contact us