What is Telephone Counselling?

Telephone counselling provides a basis to talk about any emotional issues,
negative thoughts or overwhelming situations and helps to overcome difficulties
and look at new perspectives. This type of counselling means that you’re able to
gain support from the comfort of your chosen environment.
Between You and Me Seva offers a confidential telephone service especially for
those who prefer to reach out for support over the phone. Our telephone service
is available to the whole of the UK and gives you the flexibility to talk from
the comfort of your own home, at a time that is most suitable to you
SEVA’s trained telephone support workers are on hand to provide information on
general matters such as welfare rights as well as to listen to your problems and
help you deal with emotional issues. Telephone support allows you to talk honestly
and openly in a safe environment without fear of being judged. You will feel like
you have received a new perspective on things – a problem shared is a problem halved!


Who is Counsellor?
The counsellor is a member of the British Association for Counselling and Psychotherapy (BACP) and abides by The Ethical Framework for Good Practice in Counselling and Psychotherapy
• This ensures that the counsellor maintains confidentiality and works ethically and safely for the benefit and welfare of the client
• A copy of the Framework For Good Practice is available upon request
What is Counselling about?
• Among other things, Counselling and Therapy are about creating possibilities in our lives
• Counselling provides a safe and confidential space to enable clients to explore ways to deal with situations and crises they may be facing
• It is a place to be listened to and obtain support
• A place to work on our fears and anxieties and how these affect our life and relationships
• A place to help us realise that we do have choices
Points to Note and Understand
• A referral assessment form needs to be completed and emailed back to us along with a short signed agreement before the session commences
• A full session will not be provided if you do not attend your appointment on time, but full hour fee will apply
• For your first session, confirmation on attending your appointment before 24 hours of your appointment is necessary
• We will email you the agreement which you will need to sign, scan and email back to us. If you do not have a scanner the signed agreement must be put in the post before session commences.
• The agreement indicates you understand and agree to go by everything as set out in this information

Introduction for Counselling

• Prior to commencing counselling, you have the opportunity to receive an introduction to counselling free of charge for ten to fifteen minutes by telephone


• In accordance with BACP policy, our counsellors are in regular supervision to ensure that they are providing an effective professional service and that good practice is maintained and enhanced for the well-being of the client
• Confidentiality will be maintained at all times

First Session Assessment

• The assessment can be delivered by the counsellor or another trained member of staff
• If assessment is delivered by another member of staff, this will not be classed as a counselling session
• The outcome of the assessment will be given at the end of the session


• Each session is for one hour’s duration
• A review will take place after the sixth session
• You will be asked to complete an evaluation form once your sessions come to an end, this will enable us to better our service


• Confidentiality will be maintained, however we will review this if we have cause for concern for the safety and welfare of an individual or others
• If this does occur, we will attempt to continue with the sessions
• Any form of verbal aggression towards the counsellor will not be tolerated, and call will be terminated
• It becomes your responsibility to ensure that confidentiality is maintained in your private home when the telephone sessions are taking place
• The counsellor will make it their responsibility that confidentiality is strictly maintained during telephone counselling, at their practice


• Each session, the counsellor will telephone you
• It is most important that you are ready to receive the call
• If you do not answer, the counsellor will try again after five minutes
• If after five minutes you still do not answer, and you call back after ten to fifteen minutes, the counsellor will not be able to give you the full hour session

What happens if a Client is Not Comfortable with their Session?

• If you are not comfortable with the sessions, this should be discussed with your counsellor during your session time, in order for a mutual agreement to be reached as to the way forward


• All sessions are booked by appointment only

Cancellations / Reschedule
• Due to the service being telephone counselling, cancellation is not necessary, as the appointment is not available if the payment is not made
What happens if the Counsellor Cancels?
• The counsellor will give you 24-hour notice in advance by telephone for cancellation, except in exceptional circumstances, i.e. where it becomes beyond the counsellor’s control
Emergency Appointment within 48 hours
• This is for those who require to be seen within 48 hours
• All payments should be paid into our account before the session commences

How much does it Cost?

• Payment Method: Cash, Bank Transfer and Paypal Payments
• All payments should be made 24 hours before each session takes place.
• If payments are not made, the counsellor is unable to see you.

Full Time Employment

First session £20

Part Time Employment

First Session £20

Emergency Service
Within 48 Hours Notice

Thereafter standard hourly fee will apply

Clients Benefits

If you decide to commence counselling, you agree to follow the guidelines above. If you require any clarification, please do not hesitate to Contact us