Organisation Referral

SESSION PROCESS

All referral forms need to be completed by the referrer.

Introduction for Counselling
• Prior to commencing counselling, you have the opportunity to receive an introduction to counselling free of charge for ten to fifteen minutes by telephone
Supervision
• In accordance with BACP policy, our counsellors are in regular supervision to ensure that they are providing an effective professional service and that good practice is maintained and enhanced for the well-being of the client
• Confidentiality will be maintained at all times
Points to Note and Understand
• A referral assessment form needs to be completed and emailed back to us before the session commences
• A full session will not be provided if you do not attend your appointment on time, but full hour fee will apply
• For your first session, confirmation on attending your appointment before 24 hours of your appointment is necessary
• In your first session, you will be asked to sign a short agreement to indicate you understand and agree to go by everything as set out in this information

First Session Assessment

• The assessment can be delivered by the counsellor or another trained member of staff
• The outcome of the assessment will be given at the end of the session

• If assessment is delivered by another member of staff, this session will not be classes as a counselling session

Guidance

• Each session is one hour’s duration
• A review will take place after the sixth session
• You will be asked to complete an evaluation form once your sessions come to an end, this will enable us to better our service

Confidentiality

• Confidentiality will be maintained, however we will review this if we have cause for concern for the safety and welfare of an individual or others
• If this does occur, we will attempt to continue with the sessions
• Any form of verbal or physical aggression towards the counsellor will not be tolerated, emergency service will be called, i.e. the police and names and contact details will be given. This will be done automatically without informing you

Where will the Counselling Sessions Take Place?

• Sessions will take place at SEVA’s practice, it will be a comfortable room where your privacy and confidentiality will be maintained

What happens if a Client is Not Comfortable with their Session?

• If you are not comfortable with the sessions, this should be discussed with your counsellor during your session time, in order for a mutual agreement to be reached as to the way forward

APPOINTMENTS

• All sessions are booked by appointment only. The first session appointment will be made by the referrer
• If you are unable to attend an appointment, you should contact the referrer

Cancellations / Reschedule
• Must be made four hours prior to the appointments otherwise a fee will apply (please refer to fees page) and the referrer must be contacted to do this
• If you choose not to rebook your next session, a kind reminder will be sent out to you either by text, email letter or a phone call. Within seven working days from the time we notify you, you will need to make the payment
What happens if the Counsellor Cancels?
• The counsellor will give you 24-hour notice in advance for cancellation either by telephone or text message, except in exceptional circumstances, i.e. where it becomes beyond the counsellor’s control
Emergency Appointment for less than 48 hours
• This is for those who require to be seen within 48 hours
• Once you attend your appointment, cash payments should be paid upfront before the session commences
• If payments are not made, the counsellor is unable to see you

How much does it Cost?

Payment Method: Cash, Bank Transfer and Paypal Payments

One to One
At SEVA Practice
£35
Hour

First Session - £40

Emergency Appointment
Less Than 48 Hours Notice
£45
Hour

Thereafter hourly fees will go back to the Original Price

Cancellation

Cancellation/ Reschedule fee for not cancelling before 4 hours of appointment time -£35
Emergency cancellation fee for not cancelling before 4 hours of appointment - £45

Clients Benefits

If you decide to commence counselling you agree to follow the guidelines above. If you require any clarification, please do not hesitate to Contact us via email at info@betweenyouandmeseva.com
Office Number – 01922 648336 | Office mobile – 07794 160969