Who is Counsellor?
The counsellor is a member of the British Association for Counselling and Psychotherapy (BACP) and abides by The Ethical Framework for Good Practice in Counselling and Psychotherapy
• This ensures that the counsellor maintains confidentiality and works ethically and safely for the benefit and welfare of the client
• A copy of the Framework For Good Practice is available upon request
What is Counselling about?
Among other things, Counselling and Therapy are about creating possibilities in our lives
• Counselling provides a safe and confidential space to enable clients to explore ways to deal with situations and crises they may be facing
• It is a place to be listened to and obtain support
• A place to work on our fears and anxieties and how these affect our life and relationships
• A place to help us realise that we do have choices
Points to Note and Understand
• A referral assessment form needs to be completed and emailed back to us before the session commences
• A full session will not be provided if you do not attend your appointment on time, but full hour fee will apply
• For your first session, confirmation on attending your appointment before 24 hours of your appointment is necessary
• In your first session, you will be asked to sign a short agreement to indicate you understand and agree to go by everything as set out in this information

Introduction for Counselling

• Prior to commencing counselling, you have the opportunity to receive an introduction to counselling free of charge for ten to fifteen minutes by telephone


• In accordance with BACP policy, our counsellors are in regular supervision to ensure that they are providing an effective professional service and that good practice is maintained and enhanced for the well-being of the client
• Confidentiality will be maintained at all times

First Session Assessment

• The assessment can be delivered by the counsellor or another trained member of staff
• If assessment is delivered by another member of staff, this session will not be classed as a counselling session
• The outcome of the assessment will be given at the end of the session


• Each session is one hour’s duration
• A review will take place after the sixth session
• You will be asked to complete an evaluation form once your sessions come to an end, this will enable us to better our service


• Confidentiality will be maintained, however we will review this if we have cause for concern for the safety and welfare of an individual or others
• If this does occur, we will attempt to continue with the sessions
• Any form of verbal or physical aggression towards the counsellor will not be tolerated, emergency service will be called, i.e. the police and names and contact details will be given. This will be done automatically without informing you
• It will be your responsibility to ensure that confidentiality is maintained in your private home when the sessions are taking place

What happens if a Client is Not Comfortable with their Session?

• If you are not comfortable with the sessions, this must be discussed with your counsellor during your session time, in order for a mutual agreement to be reached as to the way forward


• All sessions are booked by appointment only

Cancellations / Reschedule
• Must be made four hours prior to the appointments otherwise a fee will apply (please refer to fees page)
• If you choose not to rebook your next session, a kind reminder will be sent out to you either by text, email, letter or a phone call.
• Within seven working days from the time we notify you, you will need to make the payment.
What happens if the Counsellor Cancels?
• The counsellor will give you 24-hour notice in advance for cancellation either by telephone or text message, except in exceptional circumstances, i.e. where it becomes beyond the counsellor’s control
Emergency Appointment for less than 48 hours
• This is for those who require to be seen within 48 hours
• Once the counsellor visits you at home, cash payments should be paid upfront before the session commences
• If payments are not made, the counsellor is unable to see you

How much does it Cost?

Payment Method: Cash, Bank Transfer and Paypal Payments

Full/ Part Time Employment

First Session £37.50

Emergency (48 Hours)

Thereafter standard hourly fee will apply


Cancellation/ Reschedule fee for not cancelling before 4 hours of appointment time - £20
Emergency cancellation fee for not cancelling before 4 hours of appointment - £45

Clients Benefits

If you decide to commence counselling, you agree to follow the guidelines above. If you require any clarification, please do not hesitate to Contact us